LEFKOSIA
A 2023 survey on the use of information and communication technologies reveals that 33.1% of people in the EU who engaged in online shopping in the past three months reported encountering problems while making purchases through a website or an app.
Cyprus had one of the lowest shares of reports of such problems in the EU (14.7%) according to data released by Eurostat ahead of World Consumer Rights Day (March 15th).
When examining the specific issues encountered, the most common problem was slower delivery than expected, reported by 18.7% of customers. The second most frequent issue was that website was difficult to use or worked unsatisfactorily, reported by 10.8% of shoppers. The third problem was delivery of incorrect or damaged goods or services, reported by 8.6% of customers.
Among EU countries, the highest shares of customers who encountered problems were recorded in Luxembourg (55.5%), the Netherlands (55.2%) and Spain (49.7%).
In contrast, the lowest shares were reported in Portugal (4.3%), Latvia (13.7%) and Cyprus (14.7%).
The most frequent issues reported in Cyprus were delivery delays (10.1%), delivery of incorrect or damaged goods (5.5%) and problems with fraud (2.5%).
